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Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on customer support page contact form Please.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question: Use form for customer support. Share your email and order number, and we will get back to you. Alternatively, you can contact us on eBay or Etsy.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return

Return Policy - 30 Days

We do not accept returns in personalized items. 

We want you to be satisfied with your purchase. If you wish to return a non-personalized item, you have 30 days from the date of delivery. However, please note the following conditions:

  1. Restocking Fee: A restocking fee will be applied based on the item's weight. This fee is deducted from your refund to cover processing and handling costs.

  2. Return Shipping Fee: Customers are responsible for return shipping costs. The return shipping fee varies depending on the weight of the item.

  3. Personalized Items Exclusion: Unfortunately, personalized items such as shirts, hats, mugs, and hoodies cannot be returned.

To initiate a return, please contact us with your order details. We'll provide instructions and assist you through the process. 

Important Note: Use the form for customer support. Share your email and order number, and we will get back to you. Alternatively, you can contact us on eBay or Etsy. https://www.techycloset.com/pages/contact

Thank you for choosing Techycloset.com We appreciate your understanding of our return policy.